Privacy notice
How personal information is used.
The main purposes and safeguards for website enquiries, bookings and clinical-service information. The organisation acting as controller is identified for each service or commissioned pathway.
Contact details and correspondence are used to respond, manage relationships and protect the website.
1
Optimised Handling: what is storedThe plans chosen, the clinician's edits, the client reference code (an organisation reference or initials, never a name, date of birth or address), the clinician account that saved it, the plan code, the number of views and the read-acknowledgements carers record.
2
Optimised Handling: who can open itAnyone with the plan code can read the plan without an account. Codes are sent by the clinician to the responsible care agency only. The clinician who saved the plan can see the access log; Thrive administrators can see saved plans for support and audit.
3
Optimised Handling: retentionPlans and their codes expire 12 months after the last save and are deleted; a clinician can re-save to renew. Client reference codes and plans kept in a clinician's own browser stay on that device until removed.
?
QuestionsUse the contact page for privacy enquiries; do not include clinical detail in the message.
A privacy question or a subject-access request?
Use the contact page and mark the message "Privacy". We reply using the details you provide.
Document control: This public summary is reviewed when law, guidance or service delivery changes. Contract-specific versions and supporting evidence are available through due diligence where appropriate.
Next step
Start with the clinical question.
Book a single assessment, or talk to us about a caseload, a service or a training programme.