Raise a concern or share feedback.
Concerns are acknowledged, reviewed fairly and used to improve services without affecting a person’s right to respectful care.
What happens next
Contract-specific timescales and escalation routes may also apply.
Tell us
Use the contact route and avoid unnecessary clinical details in ordinary email.
We review
We clarify the issue, identify any immediate safety action and assign an appropriate reviewer.
We respond
Findings, actions and escalation options are explained, subject to confidentiality.
Want to make a complaint?
Use the contact page and mark the message “Complaint”. If commissioned by another organisation, you may also use that organisation’s complaints route.
Document control: This public summary is reviewed when law, guidance or service delivery changes. Contract-specific versions and supporting evidence are available through due diligence where appropriate.