Designed for people, not ideal conditions.
We aim for WCAG 2.2 AA across core journeys and continually improve keyboard, screen-reader, contrast, motion and mobile access.
What users should expect
Core information and actions should remain understandable and operable across devices and assistive technologies.
Keyboard & focus
Logical order, visible focus and operable controls without a pointer.
Content & media
Descriptive labels, useful alt text, captions or transcripts and clear headings.
Motion & display
Reduced-motion preferences, responsive layouts, readable contrast and zoom support.
Need an accessible alternative?
Tell us what format or support would help. We will respond and record improvements for the service.
Document control: This public summary is reviewed when law, guidance or service delivery changes. Contract-specific versions and supporting evidence are available through due diligence where appropriate.