Speak up
Raise a concern or share feedback.
Concerns are acknowledged, reviewed fairly and used to improve services, without affecting a person's right to respectful care.
Use the contact route and mark the message "Complaint". Avoid unnecessary clinical details in ordinary email.
Want to make a complaint?
Use the contact page and mark the message "Complaint". If commissioned by another organisation, you may also use that organisation's complaints route.
Document control: This public summary is reviewed when law, guidance or service delivery changes. Contract-specific versions and supporting evidence are available through due diligence where appropriate.
Next step
Start with the clinical question.
Book a single assessment, or talk to us about a caseload, a service or a training programme.